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Limited Lifetime Warranty

Arctic Ice® Limited Lifetime Warranty

Arctic Ice®, LLC guarantees that its high performance cooler panels will be free from defects in materials and workmanship for the lifetime of the original purchaser.

Original customer must provide original receipt to obtain replacement product.

This warranty is specific to leaks from the seal and seams of the cooler panel.

This warranty does not include leaks due to misuse, negligence, puncture or abuse.

This warranty only covers the replacement of the defective panel.

To the extent permitted by law, in no event shall Arctic Ice® be liable for any indirect, punitive, incidental or consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise.

To make a warranty claim:

  1. The purchaser must contact Arctic Ice®  as soon as possible for a return authorization number by email at warranty@arctic-ice.com.
  2. Purchaser must remit an image of the defective product, clearly showing defect, with a notation of the return authorization number and return address to: warranty@arctic-ice.com
  3. Upon determination that the defect is due to workmanship, the customer will be provided a replacement product at no charge.
  4. Arctic Ice, LLC reserves the right to inspect any defective product, at the cost of Arctic Ice, to determine if leak is due to workmanship.
  5. The following steps should be taken if customer is requested to return defective product to Arctic Ice:

-Customer will receive a box and leak proof bag with a return label to Arctic Ice by UPS.

-If fluid remains in container, the customer should bag and seal the leaking container so as not to leak during shipping.

-Upon receipt of a defective container, it will be inspected to determine if the leak was due to defective workmanship. Upon that determination, Arctic Ice will send a replacement to purchaser at no cost.

Warranty will be considered void if damage to Arctic Ice cooler panel is determined to be due to negligence, abuse or anything other than defective workmanship.