Limited Lifetime Warranty
Arctic Ice® Limited Lifetime Warranty
Arctic Ice®, LLC guarantees that its high performance cooler panels will be free from defects in materials and workmanship for the lifetime of the original purchaser.
Original customer must provide original receipt to obtain replacement product.
This warranty is specific to leaks from the seal and seams of the cooler panel.
This warranty does not include leaks due to misuse, negligence, puncture or abuse.
This warranty only covers the replacement of the defective panel.
To the extent permitted by law, in no event shall Arctic Ice® be liable for any indirect, punitive, incidental or consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise.
To make a warranty claim:
- The purchaser must contact Arctic Ice® as soon as possible for a return authorization number by email at warranty@arctic-ice.com.
- Purchaser must remit an image of the defective product, clearly showing defect, with a notation of the return authorization number and return address to: warranty@arctic-ice.com
- Upon determination that the defect is due to workmanship, the customer will be provided a replacement product at no charge.
- Arctic Ice, LLC reserves the right to inspect any defective product, at the cost of Arctic Ice, to determine if leak is due to workmanship.
- The following steps should be taken if customer is requested to return defective product to Arctic Ice:
-Customer will receive a box and leak proof bag with a return label to Arctic Ice by UPS.
-If fluid remains in container, the customer should bag and seal the leaking container so as not to leak during shipping.
-Upon receipt of a defective container, it will be inspected to determine if the leak was due to defective workmanship. Upon that determination, Arctic Ice will send a replacement to purchaser at no cost.
Warranty will be considered void if damage to Arctic Ice cooler panel is determined to be due to negligence, abuse or anything other than defective workmanship.
FAQs
Which series should I use: Alaskan or Tundra?
It depends on how you intend to use your Arctic Ice®. Keep in mind that the two series were designed for specific purposes. The Alaskan series is ideal for keeping your chilled goods cold. The Tundra Series is ideal for keeping frozen items frozen.
Why not just use the Tundra Series for everything since it freezes much colder than the Alaskan Series?
Arctic Ice® and other phase change materials (PCM) are designed to hold a very specific freezing point while absorbing “heat” from the surrounding area. When Arctic Ice® Tundra Series is exposed to temperatures greater than its freezing/melting point, it begins to absorb that difference in temperature or “heat”. The greater the difference in your payload temperature and the phase change material, the quicker it will change phase from solid to liquid, or melt.
What makes Arctic Ice® so much more efficient than other PCM’s is its ability to absorb greater amounts of heat without greatly increasing its temperature.
Example: When you place your chilled food and beverages in a cooler from a refrigerator, they are cooled to around 35-36º F. The Alaskan Series is designed to hold a constant 32°F while absorbing the “heat” around it. Since only a couple of degrees separate your food and beverages (35-36º F) and our Alaskan Series blocks (32°F), they are ideal for keeping these items at a refrigerated temperature for a long time.
Using Tundra Series blocks in the above situation would cause them to absorb a lot of “heat”. The difference in temperature of your chilled items (35-36F ) and the Alaskan Series blocks (5 F) is 30 degrees of “heat”. Therefore the Tundra series would melt more quickly and could possibly freeze some of the items it comes in contact with for prolonged periods.
How much Arctic Ice™ do I need?
You should choose close to the same weight of Arctic Ice®Alaskan Series as you would regular ice. Arctic Ice™ comes in 4 convenient sizes – Small (.75 lbs.), Medium (1.5 lbs.) Large (2.5 lbs) and XLarge (5 lbs.) The difference is Arctic Ice™ will last longer, leaves no wet mess, is dishwasher safe, and is re-usable for years!
What if I want to keep something frozen? How much of the Tundra Series should I use?
Keeping items frozen for an extended period of time depends on several factors. Make sure that you use the smallest insulated container needed to hold your cargo and the Tundra Series blocks. Use at least one block to cover the bottom of the container and one to cover the top of the frozen goods. The more blocks you use, the longer your frozen goods will stay frozen. You’ll also find that the less you open the container, the longer it will hold frozen temperatures. Remember, if you're peeking, you’re not freezing!
Why won’t my Tundra Series Arctic Ice® freeze in my freezer?
Arctic Ice® Tundra Series has a specific cooling point of -15º C or 5º F. Make sure your freezer is turned down below this point or to its lowest setting. Most, if not all consumer freezers will get this cold or even colder. Some will cool down to -10º F! The Tundra Series (also a dry ice alternative) works best when cooled for at least 36 hours at the lowest setting available on consumer freezers.(What takes longer to thaw, takes longer to freeze.)